FAQ

Why is it called Pink Salt Riot?

Good question. It's our brand name. And it's got a great story behind it. Read it here.

When can I expect my order to arrive?

Non-custom orders received before 9 AM central Monday through Friday will typically be packed and shipped that day. Orders received after 9 AM will ship the next business day Monday- Friday. Custom and create your own orders usually ship in 1-2 business days but can take as long as 4 business days during peak seasons. First class mail reaches most customers in the continental USA within 4 days, and Priority takes 1-3 days to arrive. International orders typically take 10-15 days to arrive, but sometimes longer depending on the location.

Do you ship internationally?

Absolutely! We have sent packages all over the world. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Do you accept returns or do refunds?

We gladly accept returns and exchanges. Contact us within 14 days of delivery for a refund and ship items back within 30 days of delivery. Contact us within 30 days and ship back within 45 days for an exchange. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If there are issues with your items within the first 30 days we will replace it free of charge, but you must contact us within that 30 day window to be eligible to receive a new item. Unfortunately we cannot replace items with issues after the first 30 days or if we do not receive contact from you about the issue during this window.

Custom orders can not be returned or exchanged. We don't accept cancellations as most orders ship the same day, but please contact us if you have any problems with your order.

What do I do if my item arrives defective or damaged?

Contact us within 7 days of delivery with your order number and a picture of the item in question. We will assess the situation and either refund you the cost of the item or send you a new one.

The exception to this rule is that we are not liable for damage done to products shipped again after they are delivered to the original recipient. All third party shipping after successful delivery of the product in our packaging voids our return, exchange, or refund policy even if it is in the 7 day window.

What if I receive the wrong item or something is missing from my order?

We will correct any mistakes we might make in shipping. Contact us within 7 days and we will get you taken care of.

Do you wholesale your products to other shops?

Yes! We would love to partner with you shop to spread the joy of Pink Salt Riot. To apply for our wholesale program, contact us.

What do you do with my personal information?

We will only use your shipping and billing address, and contact information to communicate with you about your order, fulfill your order, and for legal reasons (like paying taxes). Under no circumstance will your information be shared with others. We take your privacy very seriously. Read more in our Privacy Policy.

What if none of this answered my question?

Then let's get you taken care of! Contact us here.

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