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Politique de remboursement

 

We gladly accept returns and exchanges under different conditions.

Returned products must be shipped back to Pink Salt Riot, 315 South College Road, Suite 258, Lafayette, LA 70503.

Refunds:

  • We accept items shipped back within 30 days of delivery.
  • Contact us within 14 days of delivery for return instructions and service.

Exchanges:

  • We accept items shipped back for an exchange within 45 days. 
  • Contact us within 30 days of delivery for return instructions and service.

Defective products:

  • Contact us within 30 days of delivery for any issues with your product, product is incorrect, damaged by the carrier, or defective in another way.
  • You will receive instructions to receive a full refund or replacement, completely free of charge.
  • Unfortunately we cannot replace items with issues after the first 30 days or if we do not receive contact from you about the issue during this window.

Other return reasons: 

  • We accept returns for any other reason, if the item is returned in its original condition, within 30 days of delivery.
  • If not returning due to a defect, the customer is responsible for return shipping.

Custom orders and digital downloads.

  • Due to the nature of custom or digital products, we don’t accept cancellations, as most orders ship the same day.
  • If your custom or digital product is defective or unusable, please see above.